OYE Swimwear would like you to be completely satisfied and happy with your purchase. Ordering online can be tricky - especially when it comes to purchasing swimwear! In the event that you are not satisfied, you have the following options:
Regularly Priced Items
If you would like a refund for your regularly priced item, please contact firstname.lastname@example.org to receive instructions on how to return your merchandise. Please do not return the item without sending an email to email@example.com. We have a New York based return address for our US customers.
Return requests will be accepted within 7 days upon the customer's receipt of the merchandise. Please note that we cannot refund the shipping costs. This includes the original shipping cost (indicated in your order as “shipping cost”) to send your order to you, as well as the shipping costs for your return.
Items on Sale
Items on Sale are not eligible for returns or exchanges.Defective Merchandise
If merchandise is defective, please notify us within 48 hours of receipt of the merchandise or return will not be approved. Additional shipping fees will be waived for replacement items on defective merchandise. It is important to note that all merchandise is thoroughly inspected before shipment for any damage. If it appears that merchandise has been tampered with, no replacement or refund will be issued.
Conditions for Returning
Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn, unsoiled and in sellable condition. All tags must be in place and hygienic protective shields attached (never removed) on swimsuit bottoms. Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. OYE Swimwear reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable. Once an order has been placed, you may not cancel once the order has shipped. However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting OYE Swimwear at firstname.lastname@example.org.
OYE Swimwear reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
We’d kindly like to remind that we reserve the right to stop serving anyone who is rude to our team.
Refunds will be issued within 3 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.